What Happened?

Due to a system issue, a previously expired discount was mistakenly applied to your account for an extra week. Once we identified this error, we took steps to correct it by reversing the unintended discount on your upcoming invoice.

Why Am I Being Charged?

You're not being charged for anything new—this adjustment simply reflects a correction of an over-applied discount. Essentially, we’re balancing out your account to reflect what the correct billing should have been, had the system not made this mistake.

As soon as we became aware of the issue, we worked to fix the billing logic and began adjusting invoices accordingly. We also started notifying affected customers. We appreciate your patience and sincerely apologize for the delay.