FAQs
Collections by Modern Milkman - FAQs
- How do I order a Collections Bag?
- What size are your Collections Bags?
- What can I put in the Pre-loved Toy Collections Bags?
- What can I put in the Electricals Collection Bags?
- Do I need to sort or prepare the items for the Collections Bags?
- Do I have to be a Modern Milkman customer to use Collection Bags?
- Can I order multiple Collection Bags?
- What happens to the items I put in my Collections Bag?
- Does it matter if I use 1 Collection Bag for both Pre-loved Toys and Electricals?
- How much does a Collections Bag cost?
- Are you going to look at the contents of my Collections Bag?
- What does the QR reader on the bag do?
- Why hasn't my Collections Bag been collected?
- How are you ensuring there is no cross contamination between your Collections Bag and food products?
The Round - FAQs
- What is The Round?
- How do I join The Round?
- What benefits do I get as a member of The Round?
- When does my The Round membership start and end?
- Does my The Round membership auto-renew?
- How is my membership fee for The Round taken?
- Can I cancel The Round at any time?
- Is The Round membership fee refundable?
- What is in the welcome gift when I join The Round?
- How does Members Week work?
- How does the birthday gift work?
- How does the monthly prize draw work?
- Can I share my The Round membership with family or housemates?
- Can I switch my The Round membership from monthly to annual (or vice versa)?
- What happens if my membership payment fails?
- Can I rejoin The Round after cancelling?
Donations - FAQs
- How does the donation feature work?
- Can I donate my previous paused orders?
- Can I donate my full paused order or just a few items?
- Can I donate without Pausing?
- Can someone in the Modern Milkman team donate on my behalf?
- Who are Hubbub?
- Why have you chosen Hubbub?
- What is a community Fridge?
- How often will you be donating?
- How do I see what I have donated?
- What food safety elements are you considering during this?
- Can Hubbub take all the products?
- Will my donation really make a difference?
- How can I donate to Hubbub outside of the Modern Milkman?
- Are donations mandatory when I pause?
- What happens if I donate and change my mind?
- Will I still be charged if I choose to donate?
- What’s the purpose of the donation option when pausing?
General FAQs
- Will empties be collected after cancelling my milkround?
- How are the cows looked after?
- How do I keep my deliveries cool in the summer?
- How do I make a formal complaint?
- How can I get a job with you?
- Can I speak to someone?
- Can I hire out a milk float?
- Why do you deliver at night and not early morning?
- How do you offset or compensate for the emissions produced by dairy farming?
- Are you endorsed by Sir David Attenborough?
- I have a large social media following. How can I get in touch with you to partner?
- Do you have a phone number?
- How do I know where you deliver?
- What areas do you deliver to?
- What days of the week do you deliver?
- Are you a subscription service?
- Can I hire an e-bike?
- Do you use e-bikes for deliveries?
- Where do you deliver by e-bike?
- Someone just came to my door saying they worked for you - was this a scam?