We’re really sorry to hear something’s not quite right - your experience matters to us, and we want to make it better.

The best place to start is by getting in touch with our friendly Customer Service Team. They’ll do everything they can to sort things quickly and get you back on track. You can reach them via live chat, Facebook Messenger, or by emailing customerservice@themodernmilkman.co.uk.

If your issue hasn’t been fully resolved or it’s something more serious, you can escalate your complaint to our Customer Success Team by emailing them at complaints@themodernmilkman.co.uk

Please provide as much detail and information as you can.

They’ll take the time to thoroughly investigate what’s happened and make sure we learn from it, so your future deliveries go smoothly.

We’re here to help - and always committed to turning things around if they’ve gone off track.