This delivery error can happen for a few reasons, ranging from errors with the delivery address, driver safety or general issues experienced during the round. We try to get in touch with all customers that have issues that affected your Milkie from making a successful delivery. If you’ve not heard from the team by lunchtime of your intended delivery day, can you please use our web chat feature to query this? Our customer service team will then be able to provide the reason for this delivery not arriving with you safely.

Deliveries that have been marked as ‘unable to be delivered’ will be automatically credited. This credit will deduct from your future repeat weekly order payments.